Frequently Asked Questions

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Certainly not.

It's beyond mere financial considerations or business perspectives.

We earnestly advise you not to venture into self-repairs. If not us, consult any certified professional.

The intricacy and potential danger inherent in HVAC systems cannot be understated. Without specialized training, attempting to tinker with such systems is perilous.

The absence of step-by-step repair guides on mainstream platforms like Google isn't coincidental. It's alarmingly risky for untrained individuals to meddle with equipment powered by high-voltage electricity and/or natural gas, especially given the myriad of moving parts, including sharp metal blades. Beyond the immediate physical hazards, the likelihood of exacerbating existing issues or inadvertently causing new ones is considerable, leading to augmented repair costs.

The stakes are exceedingly high, with threats not only to your device but more critically, to your safety. Trust us, the monetary savings don't justify the potential risks to life or limb.

 In essence, not exactly.

It's a common scenario for us: we're approached to provide a project quote, invest significant effort into the evaluation, only to find the job later awarded to a more economical contender.

(No bitterness here, truly.)

Our policy is straightforward: We gladly provide complimentary estimates on the condition that Mellon Mechanical is selected for the ensuing repairs. In other words, if you entrust us with the repair task after our evaluation, we'll absorb the estimate's cost. Should you decide otherwise, understand that there will be an associated charge.

Yet, it's crucial for our patrons to recognize: At Mellon Mechanical, the quality of our service stands paramount. If, by rare occurrence, an issue we've addressed recurs in a short span, rest assured the financial burden won't fall on you. We shoulder the responsibility for our rare oversights, adhering to the timeless principle: 'If we fault it, we fund it.'"

Good question.

Our service radius typically extends around twenty-five miles from the heart of the city. 

However, this distance is flexible and can differ based on individual circumstances.

We encourage you to reach out to us. If we have a technician in proximity to your location, we'll likely dispatch them your way.

Remember, without inquiry, opportunities often remain undiscovered.

Absolutely.

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We don't do this.

It's a shady business practice that, yes, does happen pretty often.

Contractors make more money changing units than they do fixing them. It's also significantly more challenging to diagnose and fix a broken system than it is to rip it out and replace it.

If nothing else, you'll always get the option with us. If it's fixable, then we fix it. If not, we explore other options. No use in crossing that bridge until we arrive there though.

It depends.

Right now, we're looking for field employees.

Prior knowledge is good but not a requirement, as you'll be trained on the job.

Administrative positions are not available as of yet, but keep checking the website for updates! 

Yes, yes.

We can't say we're surprised, and we totally understand.

We keep a pretty flexible schedule so moving appointments around is never a problem. Just give us a call or shoot us a text and let us know at least fifteen minutes beforehand and we'll take care of it.

We won't bill you for calling and changing the time, even if you miss the fifteen minutes.

Just promise to call us back when the time is right!

We are more than welcoming of all our furry friends. Dogs, cats, horses, ferrets(!!), etc...

Size notwithstanding.

However, if your furry friend is of the more... aggressive sort... we kindly ask that you inform us ahead of time. Separating them into a room sometimes works well, but some furry friends do not appreciate the isolation.

We get it.

Whether you've got a Fido or a Cujo, we're good to go (except please let us know ahead of time).

Yes! There certainly is!

We'd be more than happy to show you, or YouTube is always a great resource.

(also... check future blogs :D)

Yes, we apologize.

Bear with us while we sort that out. 

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You will be... ;)

Hence why none of the buttons are working right now.

Still working on the rewards system. Will go live soon!

Indeed, and we sincerely apologize for the inconvenience.

Offering quotes over the phone without an initial assessment of the system is not a practice we endorse.

Why, you might ask?

The intricacies of our field necessitate hands-on evaluations. Often, addressing one issue might uncover another underlying concern. This isn't a rare occurrence but a frequent scenario we encounter.

For instance, if I were to hastily assert, "It's merely a capacitor issue, costing $XX.XX," and subsequently discover a more complex issue like a blower motor or compressor malfunction, the discrepancy could be quite unsettling.

Needless to say, such a situation would likely leave you less than satisfied with our service. And rightly so.

Of course they are.

...and even if they weren't... how would you ever know?

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